Technical Support Engineer (Networking)

Location: Hybrid in Mexico City, Mexico

Company

hirify.global provides cloud-first networking and security solutions used by organizations including 70% of the Fortune 500.

What you will do

• Provide remote technical support to customers and partners through phone, email, and web.
• Own customer issues through resolution by researching, diagnosing, troubleshooting, and providing workarounds.
• Document technical knowledge in knowledge-base notes and articles.
• Recommend product and system improvements, including feature enhancements and defect fixes.
• Install and configure hirify.global products and third-party software for support lab testing.
• Use AI-enabled tools and automation to improve troubleshooting efficiency and support 24x7x365 operations through rotational shifts and on-call responsibilities.

Requirements

• At least 1 year of experience in remote technical support, systems administration, or network administration is desirable.
• Solid knowledge of TCP/IP and networking protocols, with working knowledge of Layer 2 and Layer 3 devices.
• Ability and willingness to learn DNS, DHCP, and other product-related technologies.
• Understanding of Microsoft or Linux operating systems is desirable.
• Strong customer service, verbal and written communication, analytical, organizational, and multitasking skills.
• High school diploma or relevant experience is required; familiarity with AI-powered tools and automation platforms is expected.

Culture & Benefits

• Inclusive environment focused on curiosity, creativity, continuous learning, and collaboration.
• Comprehensive health coverage, generous paid time off, and flexible work options.
• Learning opportunities, career mobility programs, and leadership workshops.
• Sixteen paid volunteer hours annually, employee resource groups, charitable giving with company matching, and a healthy collaboration policy.
• Modern offices, hackathons, game nights, and culture celebrations.