Clinician Support Agent - 2nd Shift

Location: Hybrid in San Francisco, CA or Deerfield, IL, with at least two days per week in the office; evening 4x10 schedule. Working hours are 12:00 PM–10:30 PM PDT or 2:00 PM–12:30 AM CST, with alternating weekends and shifts.

Salary: $27.73–$34.66 per hour.

Company

hirify.global is a digital healthcare company developing wearable biosensors, cloud-based analytics, and proprietary algorithms for cardiac monitoring and clinically actionable insights.

What you will do

• Communicate by phone, email, and clinical systems with cardiac technicians, hospitals, clinicians, and patients.
• Communicate ECG abnormalities according to physician notification protocols.
• Follow up with accounts to obtain clinical information such as pacemaker settings and clinician contact details.
• Manage clinical case tickets, update case statuses, and verify notification criteria.
• Ensure reports are complete and meet productivity and quality expectations.
• Follow HIPAA guidelines, Good Clinical Practices, and role-specific proficiency requirements.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience, preferably in a fast-paced call center.
• Availability for at least two days per week in the San Francisco, CA office or the designated office location, as required by business needs.
• Strong verbal and written communication skills, professionalism, adaptability, and customer focus.
• Technical proficiency with Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
• Ability and interest to learn rhythm analysis and ECG interpretation; successful completion of new-hire training is required.

Nice to have

• Experience in a healthcare or medical environment.
• Knowledge of medical terminology.
• Salesforce experience.
• Experience with EKG interpretation.
• Attention to detail, critical thinking, independent judgment, and a strong work ethic.

Culture & Benefits

• Collaborative, supportive, and mission-driven work focused on patient care.
• Opportunities to develop skills in ECG interpretation and cardiac care.
• Medical, dental, and vision insurance from the first day.
• Health savings account contributions, FSA and dependent-care benefits, life insurance, and disability coverage.
• Paid parental leave, paid holidays, PTO, emotional health support, and legal and financial assistance.
• 401(k) with company match, employee stock purchase plan, pet insurance discount, and LinkedIn Learning access.