Specialist Consumer Support (m/f/d)

Location: Bayreuth, Germany

Company

hirify.global develops child-safety and lifestyle products for parents, including car seats, baby carriers, kids furniture, and strollers.

What you will do

• Respond to consumer inquiries about products and orders across phone, email, social media, and chat.
• Handle complaints, provide product advice, and resolve escalated cases.
• Support training for assistant-level personnel and help maintain high service quality.
• Identify and implement corrections to content and processes.
• Coordinate with internal departments and international distributors to improve FAQs, best practices, and customer-facing content.
• Follow the global Fan Engagement strategy and deliver first-class customer service.

Requirements

• Completed commercial apprenticeship or similar qualification.
• Several years of experience in a similar position or another customer-facing role.
• Advanced German fluency and excellent English communication skills are required.
• Experience supporting leadership with process optimization.
• Proactive and service-oriented approach.

Nice to have

• Familiarity with Microsoft Office or Salesforce.

Culture & Benefits

• International environment with employees from more than 29 nations.
• Opportunities for professional and personal development in a rapidly growing business.
• Inclusive workplace focused on diversity and equal opportunities.
• Competitive salary, attractive annual leave, and discounts on hirify.global products.
• Culture shaped by imagination, belief, passion, strength, respect, and love.