Customer Support Specialist (Domains, DNS & SSL)

TL;DR

Customer Support Specialist (Hosting/Infrastructure): Handling domain transfers, SSL certificate management, and resolving technical hosting inquiries with an accent on DNS and SSL technicalities. Focus on managing high-volume inquiries and ensuring accurate workflow processing in a professional hosting environment.

Location: Gunzenhausen, Germany

Company

hirify.global is one of the largest web hosting providers and data center operators in Europe, specializing in high-tech in-house developed products and reliable infrastructure.

What you will do

• Independently handle domain transfers, contract changes, and cancellations.
• Manage and process SSL certificates.
• Analyze and resolve complex customer inquiries within the hosting environment.
• Ensure accurate and traceable processing of all workflows.
• Communicate with international customers in both German and English.

Requirements

• Experience in customer support, helpdesk, or technical support.
• Very good German and English skills, both written and spoken.
• Understanding of structured processes and professional customer communication.
• Strong interest in IT and hosting-related topics.
• Structured and reliable way of working.

Culture & Benefits

• Attractive salary and various social benefits.
• Flexible working hours where feasible.
• Opportunities for professional and personal development.
• Corporate philosophy emphasizing personal interaction and a strong DIY mentality.