Назад
6 дней назад

Customer Service Manager (EdTech)

Формат работы
remote (только Italy)
Тип работы
fulltime
Страна
Italy
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Описание вакансии

TL;DR
Customer Service Manager (EdTech): Managing existing customers throughout their learning journey and driving renewals, upsells, and reactivations with an accent on customer engagement, retention, and personalized learning solutions. Focus on outbound sales, negotiating offers, maintaining accurate CRM records, and collaborating with Customer Success, Teaching Operations, and Finance teams.

Customer Service Manager

Company

Kodland

Conditions

Contract based Middle 🇮🇹 Italy 📞 Sales 🏠 Remote Job description

Job responsibilities

  • Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention
  • Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages
  • Build strong relationships with customers, understand their goals, and recommend the right learning solutions
  • Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations
  • Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams

What you'll do

Not provided beyond the responsibilities above.

Who you are

Not provided beyond the responsibilities above.

Requirements

Not provided beyond the responsibilities above.

Qualifications

Not provided beyond the responsibilities above.

Benefits

Not provided beyond the responsibilities above.

Perks

Not provided beyond the responsibilities above.

Tech stack

Not provided beyond the responsibilities above.

Team description

Not provided beyond the responsibilities above. Please mention "I found this job at Remocate!"

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