Junior QA Engineer (ServiceNow Tester)

Location: Ho Chi Minh City, Vietnam

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Analyze requirements, user stories, and functional specifications for ServiceNow implementation and enhancement projects.
• Create and execute test cases, scenarios, scripts, and test plans.
• Perform functional, system integration, regression, manual, and automated testing, and support user acceptance testing.
• Validate ServiceNow workflows, forms, catalogs, and system configurations.
• Identify, document, and track defects through resolution using testing documentation and reports.
• Collaborate with Business Analysts, Developers, business users, clients, and technical stakeholders in Agile/Scrum project activities.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• At least 2 years of experience in software testing or quality assurance, including web application testing.
• Hands-on experience with manual and automated testing, test case creation, and automated test script maintenance.
• Experience with at least one test automation tool or framework, software testing life cycle, defect management, and bug tracking tools such as Jira or Azure DevOps.
• Basic understanding of Agile methodology and strong analytical, problem-solving, and communication skills.
• Excellent written and spoken English is required.

Nice to have

• Exposure to the ServiceNow platform or ServiceNow projects.
• Knowledge of ITSM and ITIL concepts.
• Experience with API testing tools such as Postman or SoapUI.
• Experience with ServiceNow ATF or other test automation tools.
• ServiceNow CSA certification or willingness to pursue it.

Culture & Benefits

• Full-time employment with competitive compensation and a guaranteed 13th-month salary.
• Social, health, and unemployment insurance contributions based on full salary in accordance with Vietnamese law.
• Annual, personal, volunteer, sick, maternity/paternity, and childcare leave.
• Premium healthcare insurance for employees and dependents, plus confidential employee assistance and well-being resources.
• Professional development through DXC University, certification exam sponsorship, global projects, and international collaboration.
• Inclusive, collaborative work environment with team activities, recognition programs, and a work model prioritizing in-person collaboration while offering flexibility.

Hiring process

• Submit a resume through the online application process.
• Interviews and onboarding are conducted online as part of the virtual-first approach.