5 дней назад
Associate, Hero Support (HR Operations)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate, Hero Support (HR Operations): Supporting employees through HR policies, ticket-based queries, employment documentation, and accurate Workday data management with an accent on operational accuracy, employee experience, and process-driven service delivery. Focus on managing high-volume support queues, maintaining legal and payroll-ready records, and improving People Operations documentation and workflows.
Location: Berlin, Germany; hybrid working with attendance at the Berlin campus 2 days a week
Company
operates a global local delivery platform across around 65 countries and is headquartered in Berlin.
What you will do
- Act as the first point of contact for employee questions about HR policies and procedures.
- Manage employee queries through JIRA and maintain the internal People Portal knowledge base.
- Prepare employment contracts, amendments, termination letters, certificates, and other transaction-based documents.
- Maintain accurate employee data in Workday and prepare information for payroll and stakeholder teams.
- Collaborate with People Operations, Talent Acquisition, People Business Partners, Legal, and Payroll.
- Contribute to People projects, process improvements, and operational documentation.
Requirements
- Recent graduate or at least 6 months of experience in People Operations, HR, Business Administration, or a related field.
- Ability to work independently, prioritize tasks, and operate effectively in a high-volume, process-driven environment.
- Experience with HRIS platforms such as Workday, PeopleSoft, or SAP.
- Hands-on experience with CRM or ticketing systems such as JIRA, ServiceNow, or Salesforce.
- Strong attention to detail, analytical thinking, discretion, initiative, and ownership.
- Excellent English communication skills and German at B1 level or higher.
Culture & Benefits
- Hybrid working model with face-to-face collaboration in the Berlin campus.
- 27 days of annual leave, increasing with length of service.
- €1,000 educational budget, language courses, parental support, and access to Udemy Business.
- Health checkups, meditation, gym and bicycle subsidies.
- Employee share purchase plan, sabbatical bank, transport discounts, insurance, and corporate pension plan.
- Digital meal vouchers, food vouchers, and corporate discounts.
Hiring process
- Interview preparation resources and accessibility accommodations are available during the hiring process.
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