Senior Client Operations Manager (Life Sciences)

Location: Livingston, West Lothian, United Kingdom; home-based, office-based, and hybrid options available

Company

hirify.global provides central and specialty biomarker services, clinical research support, and healthcare intelligence for drug development and life sciences.

What you will do

• Manage client relationships and oversee operational and financial delivery across project portfolios.
• Coordinate with project teams, senior project managers, program leads, business development, operational teams, and CRO counterparts.
• Develop account governance structures and reporting cadences to communicate portfolio health.
• Participate in client meetings, bid defenses, capability presentations, audits, and operational committees.
• Define, communicate, and maintain client standards, requirements, performance metrics, and service-level agreements.
• Drive client-specific performance improvement and process improvement initiatives.

Requirements

• Bachelor’s degree in Life Sciences or a related field preferred; equivalent education, training, and experience may be accepted.
• At least 7 years of clinical or research industry experience, including 5 years of project management experience preferred.
• Strong organizational, analytical, problem-solving, and communication skills.
• Knowledge of company operations and global project service functions.
• Ability to communicate regularly across departments and regions and with global client teams.

Culture & Benefits

• Global exposure across a variety of therapeutic areas.
• Collaborative and supportive team environment.
• Access to innovative in-house technology.
• Career development and progression opportunities.
• Focus on work-life balance and employee well-being.