Field Service Engineer

Location: Shanghai, China; hybrid

Company

hirify.global Group provides industrial equipment and service solutions through its Desoutter brand.

What you will do

• Perform independent field service work for company products according to service contracts and KPIs.
• Plan service activities, collect KPI data, and complete service documentation to company or customer standards.
• Diagnose, repair, and troubleshoot mechanical, electronic, and electrical issues, including remote customer support.
• Support new equipment installations and coordinate with sales and project teams.
• Train customers on tool operation, follow up on quality claims, and communicate customer requests and feedback.
• Manage safety, PPE, fire-protection equipment, technical risks, and on-site technician coaching.

Requirements

• College degree or higher in mechanical or electrical engineering.
• At least 3 years of experience in aftermarket service for industrial products.
• Knowledge of mechanical, electronic, and electrical systems; PLC, Fieldbus, and Ethernet knowledge is advantageous.
• Strong diagnostic, repair, and troubleshooting skills, with good PC and Microsoft Office skills.
• Basic English knowledge and willingness to travel are required.
• Customer-oriented, self-motivated, independent, collaborative, and able to identify urgent issues and safety risks.

Culture & Benefits

• Culture of trust and accountability.
• Lifelong learning and career growth opportunities.
• Innovation-focused work environment.
• Comprehensive compensation and benefits.
• Health and well-being support.