Order Management Coordinator (Manufacturing)

Location: Canada

Company

John Crane, a business of hirify.global, provides mission-critical flow control solutions, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies, for energy and process industries.

What you will do

• Assist John Crane Canada customers with purchases and repairs of mechanical seals.
• Respond to customer and sales representative inquiries, provide product recommendations and quotations, resolve complaints, and handle emergency calls.
• Enter orders by interpreting customer requirements and technical drawings and compiling bills of materials.
• Coordinate customer requirements with Engineering, Purchasing, Assembly, Manufacturing, and Invoicing departments.
• Manage orders through delivery, taking action when delivery commitments are at risk or delayed.
• Identify returned materials, assist walk-in customers, and maintain reference files for procedures, products, pricing, and quotations.

Requirements

• Mechanical Technologist or Technician college education, or a high school diploma.
• 3–5 years of customer service experience in a manufacturing environment.
• Ability to read detailed drawings and use measuring instruments.
• Effective written and verbal communication skills and computer skills, including Microsoft Office.
• Ability to read, write, speak, and understand both French and English.

Culture & Benefits

• Work with colleagues across a global organization operating in more than 50 countries.
• Inclusive environment supported by employee resource groups for Veterans, Pride, Black employees, Women@Work, and Neurodiversity.
• Recognition through the annual Smiths Excellence Awards and Smiths Day global celebration.
• Competitive compensation and benefits.