6 дней назад
Global Data Management Team Leader (Workday)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Global Data Management Team Leader (Workday): Leading HR data management, benefits administration, and reporting operations for North American and Latin American stakeholders with an accent on Workday transaction processing, ServiceNow case management, and night-shift service continuity. Focus on coaching analysts, resolving complex HR cases, maintaining operational controls, and driving process improvements across a hybrid Manila-based team.
Location: Taguig City, Philippines; hybrid arrangement with office attendance three times per week. Fixed night shift from 8:00 PM to 5:00 AM, aligned with North American and Latin American business hours.
Company
is an automotive corporation focused on developing safer, lower-emission, and more efficient mobility solutions.
What you will do
- Lead, coach, and prioritize work for Global Data Management Analysts across Workday, benefits, and HR reporting activities.
- Oversee queues, staffing coverage, service levels, quality, productivity, and night-shift continuity.
- Provide subject matter expertise on Workday HR lifecycle transactions, benefits data, HR reporting, and mass data-processing activities.
- Review and approve complex or sensitive transactions, resolve escalated cases, and maintain process controls.
- Maintain process documentation and support migrations, testing, go-live activities, and knowledge governance.
- Partner with HR Centers of Expertise, HR Business Partners, HR Technology, Workforce Management, and regional operations on service improvements.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- At least 2–3 years of experience in HR Shared Services, HR Operations, a People Services Center, or a related environment.
- Experience with Workday transaction processing, HR data management, benefits administration, or HR reporting.
- Previous experience as a Team Lead, Senior Analyst, SME, or equivalent role involving coaching or guidance.
- Strong knowledge of Workday HCM and ServiceNow case management, with strong analytical, organizational, and problem-solving skills.
- Excellent English communication skills and availability for the fixed night-shift schedule are required.
Nice to have
- Experience supporting North American or Latin American employee populations.
- Experience with Excel, SharePoint, Tableau, or Power BI for HR reporting.
- Experience with Lean, Six Sigma, automation, knowledge management, migrations, transitions, testing, or system go-lives.
- Spanish language proficiency.
Culture & Benefits
- Inclusive and respectful workplace focused on belonging and psychological safety.
- Employee benefits designed to support well-being at work and at home.
- Opportunities to contribute to meaningful operational improvements and organizational change.
- GM does not provide immigration-related sponsorship for this role.
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