J&J Learn GSC Learning Admin NA

Location: Taguig, National Capital Region (Manila), Philippines

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions as part of Johnson & Johnson.

What you will do

• Handle end-user and administrator requests through SFDC, SharePoint, helpdesk, and case management tools.
• Support learning activity deployment and create learning environments based on customer and training organization requirements.
• Provide accurate end-to-end support for assigned learning technologies, including Cornerstone-on-Demand LMS.
• Investigate, prioritize, escalate, and resolve issues in line with service-level agreements and quality expectations.
• Generate reports, document procedures, maintain knowledge resources, and recommend technology or process improvements.
• Provide consultative advice and participate in end-user and cross-team upskilling on assigned tools.

Requirements

• Bachelor’s degree.
• More than two years of administration experience; previous learning administration experience is strongly preferred.
• High-level knowledge of the Cornerstone-on-Demand LMS and functional knowledge of learning, HR, or talent technologies.
• Experience with service center, helpdesk, case management, or customer service software.
• Strong attention to detail, analytical, problem-solving, decision-making, written, and verbal communication skills.
• Ability to manage multiple planned and unplanned operational tasks in a fast-paced environment while maintaining customer satisfaction.

Culture & Benefits

• Full-time professional position within a global healthcare organization.
• Inclusive work environment focused on dignity, diversity, integrity, and respect.
• Customer service and best-in-class quality are core expectations.
• Scheduled and ad hoc training supports process competence and professional development.
• Knowledge sharing and continuous improvement are encouraged through documentation and collaboration.