Partner Growth Manager (E-commerce)

Location: London, UK — hybrid, with two days per week in the Central London office

Company

hirify.global Group operates Buyagift and Red Letter Days, experience-led gifting brands building a data- and technology-driven experiences marketplace.

What you will do

• Own and grow a portfolio of existing experience partners, improving revenue, margin, product quality, availability, and engagement.
• Build trusted partner relationships and act as the primary commercial contact.
• Develop partner growth plans, product expansions, bundles, exclusives, seasonal offers, campaigns, and trading plans.
• Monitor sales, margin, conversion, traffic, cancellations, availability, and customer feedback to identify risks and opportunities.
• Collaborate with Marketing, Trading, Operations, Finance, Customer, Category, and partner teams to deliver initiatives accurately and on time.
• Improve scalable partner management through dashboards, reporting, templates, webinars, toolkits, automation, and best-practice guides.

Requirements

• Experience in account management, partner management, commercial partnerships, marketplaces, e-commerce, retail, or digital commerce.
• Proven ability to grow an existing account or partner portfolio and manage multiple relationships, ideally 25 or more.
• Strong understanding of revenue, margin, customer value, partner performance, and commercial negotiations.
• Strong analytical, communication, influencing, negotiation, organisation, and relationship-building skills.
• Experience collaborating across commercial, marketing, trading, operations, finance, and customer functions.
• Ability to work in a hybrid arrangement with two days per week in the Central London office.

Nice to have

• Experience in gifting, travel, hospitality, leisure, wellness, entertainment, or another experience-led business.
• Experience with partner segmentation, scalable account management, automation, partner enablement, or commercial exclusives.
• Understanding of category management, trading plans, merchandising, or customer propositions.
• Experience with Salesforce, Looker, Tableau, Power BI, or similar CRM, BI, and reporting tools.
• For the senior-level position, stronger commercial judgement and experience leading initiatives across a wider partner base.

Culture & Benefits

• Competitive pay, bonuses, pension plans, staff discounts, and share schemes.
• Private healthcare in the UK, dental insurance, life insurance, and mental health support.
• Generous holiday allowance, hybrid working, and opportunities for international working.
• Learning allowances, coaching, and development programmes.
• Recognition programmes, charity support, volunteering days, and length-of-service awards.

Hiring process

• 30-minute Talent Acquisition screening.
• 60-minute hiring manager interview.
• Final interview with the hiring manager and a senior stakeholder.