Collections Specialist – Accounts Receivable & Payment Recovery (Salesforce)

Location: Remote from Mexico, Colombia, Argentina, or Costa Rica; availability during U.S. business hours required

Company

hirify.global is hiring for a client seeking a collections professional focused on payment recovery and accounts receivable operations.

What you will do

• Make 100+ outbound collections calls daily and follow up by phone and email.
• Secure payments, payment commitments, and clear resolution timelines for overdue accounts.
• Investigate billing discrepancies, invoice disputes, missing information, and payment delays.
• Coordinate with internal teams and customers to resolve payment blockers.
• Maintain complete Salesforce or similar CRM records for calls, emails, commitments, cases, and next actions.
• Track recovery outcomes, aging accounts, follow-up consistency, and opportunities to improve collections workflows.

Requirements

• Experience in collections, accounts receivable, or high-volume outbound calling.
• Comfort making 100+ outbound calls per day and handling payment objections professionally.
• Experience following up on overdue balances and payment commitments.
• Experience with Salesforce or similar CRM systems.
• Strong written and verbal English communication, attention to detail, organization, and time management.
• Availability during U.S. business hours and ability to work remotely from Mexico, Colombia, Argentina, or Costa Rica.

Nice to have

• Experience in KPI-driven collections environments or accounts receivable operations.
• Billing support, dispute resolution, customer account management, or aging-report experience.
• Experience improving collections or payment recovery workflows.
• Experience supporting U.S.-based customers or businesses.

Culture & Benefits

• Fully remote, execution-focused working environment.
• Clear, measurable performance expectations based on calls, recovered payments, resolution rates, and documentation accuracy.
• Direct ownership of assigned accounts and impact on cash flow and revenue recovery.
• Career growth opportunities in senior collections, accounts receivable, billing, and revenue operations.

Hiring process

• Initial application followed by a required Spark Hire one-way video interview.
• Recruiter interview and final interview.
• Offer and onboarding.