Technical Channel Partner Engineer

Location: Saudi Arabia

Company

John Crane, a business of hirify.global, provides mission-critical flow control solutions for energy and process industries, including mechanical seals, couplings, filtration systems, and predictive digital monitoring technologies.

What you will do

• Act as the primary technical contact for certified channel partners across the MEA region.
• Provide technical guidance on repairs, refurbishment, assembly, inspection, testing, troubleshooting, and service execution.
• Coordinate technical escalations with Engineering, Product Management, and Service Operations teams.
• Deliver technical training and support technician and engineer certification, recertification, onboarding, and capability development.
• Conduct technical assessments and audits of partner facilities, service centers, and personnel.
• Control technical documentation, maintain support and certification records, identify recurring issues, and support root cause analysis and corrective actions.

Requirements

• 8+ years of experience in Service Operations, Field Service, Repair Operations, Engineering, or Reliability.
• Strong knowledge of mechanical seals, sealing systems, rotating equipment, and repair methodologies.
• Deep understanding of repair, inspection, assembly, testing, certification, and service-center processes.
• Experience supporting service centers, distributors, agents, or channel partners, including technical audits and assessments.
• Engineering degree or equivalent technical qualification, with strong troubleshooting, communication, and stakeholder-management skills.
• Fluent English required. Arabic, French, and/or Russian are advantageous.

Culture & Benefits

• Work within a global network spanning more than 50 countries.
• Inclusive environment supported by employee resource groups focused on diversity and connection.
• Recognition through the annual Smiths Excellence Awards and Smiths Day celebration.
• Competitive compensation and benefits.