Guest Service Administrator (Hospitality)

Location: Masonic, Alexandria, Louisiana, United States; onsite at a camp facility

Company

hirify.global supports infrastructure and built assets through operational teams and regional expertise.

What you will do

• Welcome guests and provide information about the site, rules, policies, and services.
• Handle guest and client inquiries by phone and email.
• Manage room allocations, keys, access cards, check-in, and check-out.
• Maintain accurate guest, room, booking, payment, and occupancy records.
• Forecast occupancy and prepare arrival, departure, utilization, and occupancy reports.
• Support the Site Manager with administrative tasks, safety documentation, timesheets, maintenance records, and operational planning.

Requirements

• Post-secondary education in Hospitality, Business Administration, or a related field.
• At least 1 year of logistics, hotel guest services, or administrative experience.
• At least 1 year of accounting or administrative experience, including receiving reports, work orders, payroll data entry, invoicing, or billing.
• Strong attention to detail and customer service skills.
• Intermediate proficiency with Microsoft Excel and Word.
• Experience with property management systems or hospitality software is an asset.

Culture & Benefits

• Equal opportunity employment with a commitment to diversity and inclusion.
• Disability-related accommodations are available during the hiring process.
• Work is based at a Dexterra camp facility supporting guest experience and site operations.