Senior Customer Success Manager (HR-Tech)

Location: Remote; open to candidates anywhere in the world, with availability to work Central European Time (CET) hours. The posting also lists the Philippines and Mexico.

Company

hirify.global provides a global employment platform combining Employer of Record, contractor management, direct employment, and corporate spend cards for companies operating across 150+ countries.

What you will do

• Guide new customers through onboarding and accelerate platform adoption.
• Build strategic relationships with key stakeholders and act as a trusted customer advisor.
• Serve as the primary customer contact, addressing inquiries and coordinating issue resolution.
• Monitor account health, identify improvement opportunities, and manage the full lifecycle from onboarding through renewal and expansion.
• Collect and analyze customer feedback to provide actionable product insights.
• Collaborate with Sales, Operations, Product, and Engineering to improve customer experience, retention, and growth.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related role.
• Experience owning the complete customer lifecycle, from onboarding through renewal and expansion.
• Strong interpersonal, communication, relationship-building, and customer advocacy skills.
• Analytical mindset with the ability to use data and customer feedback to make informed decisions.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Experience in SaaS, EOR, HR-Tech, payroll, or global employment solutions is preferred.

Culture & Benefits

• Work remotely as part of a global company.
• Collaborative and inclusive environment focused on innovation and creativity.
• Opportunities for professional growth and development.
• Competitive, uncapped variable compensation tied to the accounts you grow.