Associate Customer Success Manager

Location: Mexico; hybrid workplace

Company

hirify.global provides a software platform that customers deploy and adopt across their businesses.

What you will do

• Manage customers throughout implementation, go-live, adoption, retention, and expansion.
• Act as the primary point of contact, trusted advisor, and customer advocate.
• Create success plans, communication plans, action plans, and strategic account plans tied to customer goals and KPIs.
• Demonstrate hirify.global’s business value and return on investment while identifying expansion opportunities.
• Build relationships with senior stakeholders and project sponsors and maintain regular customer interaction.
• Partner with Product and Engineering to communicate customer requests about roadmaps, customizations, and enhanced functionality.

Requirements

• Experience with customer success, managing books of business, and driving renewals with mid-tier customers.
• Excellent written communication skills and strong customer-focused relationship-building abilities.
• Ability to create and execute comprehensive customer success plans.
• Ability to understand customer use cases, adoption, business objectives, and value realization.
• Technical aptitude and willingness to complete internal certifications and troubleshoot deployed solutions.
• Ability to collaborate with cross-functional teams and contribute to process improvements.

Culture & Benefits

• Hybrid work environment in Mexico.
• Structured onboarding and internal product certification.
• Cross-functional collaboration with Customer Success, Product, Engineering, and other teams.
• Opportunities to develop product knowledge and contribute to process improvements.