Duty Manager

Location: Bvlgari Hotel Roma, Rome, Italy

Salary: €35,000 annual salary

Company

Bvlgari Hotels & Resorts operates luxury hotels in partnership with Bulgari and Marriott International.

What you will do

• Assist the Front Office Manager with daily front office operations across guest services, front desk, bell and door staff, and switchboard functions.
• Supervise front desk teams, staffing levels, shift operations, and service standards.
• Manage guest complaints, resolve conflicts, and provide guidance to improve customer satisfaction.
• Monitor operational and financial objectives, including room revenue, occupancy, credit policies, and bad-debt prevention.
• Coach, mentor, train, and provide performance feedback to employees.
• Run front desk shifts and oversee front office operations in the absence of the Front Office Manager or Assistant Front Office Manager.

Requirements

• High school diploma or GED plus 2 years of experience in guest services, front desk, or a related professional area; or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field.
• Experience or ability to supervise employees and manage daily front office operations.
• Strong interpersonal, communication, problem-solving, and conflict-resolution skills.
• Ability to maintain service standards, follow hotel policies, and support employee training and development.
• Ability to work onsite at the hotel in Rome.

Culture & Benefits

• Professional growth and career advancement opportunities within Bvlgari Hotels & Resorts.
• Online training programs and a structured personal development plan.
• Colleague recognition programs and company events.
• Preferential rates at Marriott Hotels and outlets, subject to terms and availability.
• Staff canteen, internal laundry service, and staff accommodation subject to availability and eligibility.