Microsoft CRM (CE) Support Consultant (Dynamics 365)

Location: Fully remote, UK-based; occasional international travel required for training, company events, and scheduled company meetings.

Salary: £35,000–£40,000 per annum.

Company

hirify.global is a recruitment company specializing in Microsoft technology, web, mobile, and software development roles.

What you will do

• Support customers using Microsoft Dynamics 365 Customer Engagement and Power Platform.
• Investigate, troubleshoot, and resolve D365 CE/CRM support queries.
• Manage cases from initial enquiry through resolution while meeting agreed SLAs.
• Communicate with customers and coordinate with internal Professional Services teams and third-party providers.
• Provide customer guidance and training where required.
• Identify recurring issues, contribute to continuous improvements, and produce KPI and support reports.

Requirements

• Hands-on experience with Microsoft Dynamics 365 Customer Engagement or CRM in a support or consulting environment.
• Strong understanding of Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Power Pages, or Copilot Studio.
• Experience providing customer-facing support, troubleshooting issues, managing multiple cases, and working to SLAs.
• Strong communication, stakeholder management, investigation, problem-solving, and attention-to-detail skills.
• Experience delivering customer training or user guidance.
• Good understanding of the Microsoft 365 and Office 365 ecosystems.

Nice to have

• Experience in the holiday park, leisure, or marina industries.
• Experience with Dynamics 365 integrations and third-party applications.
• Microsoft Dynamics 365 or Power Platform certifications.
• Experience in a Microsoft Partner or Dynamics consultancy environment.

Culture & Benefits

• Fully remote UK-based working arrangement.
• 25 days of holiday plus bank holidays.
• Pension, private healthcare, and life assurance.
• Two paid volunteering days.
• Occasional international travel for training, company events, and scheduled meetings.

Hiring process

• Apply with a CV for consideration.
• Contact the recruiter directly to discuss the opportunity.