D365 Developer / Application Specialist (Microsoft Dynamics 365)

Location: York, United Kingdom; hybrid

Company

hirify.global is an insurance company with a platform team responsible for core business applications supporting customer and sales processes.

What you will do

• Develop, configure, customise, and continuously improve Microsoft Dynamics 365 applications, primarily Customer Service and Sales.
• Build extensions and support integrations with third-party systems.
• Resolve defects and contribute to reliable, maintainable platform delivery.
• Work with the Technical Lead and wider delivery team to make implementation decisions within agreed standards.
• Support application lifecycle management, testing, governance, documentation, and operational reliability.

Requirements

• Practical experience with Dynamics 365, Dataverse, model-driven Power Apps, Power Automate, and solution management.
• Hands-on mid-level experience across both configuration and development in Dynamics 365 environments.
• Understanding of application lifecycle management, testing, governance, documentation, and maintainability.
• Ability to make sound implementation decisions and know when to seek guidance from the Technical Lead.
• Ability to work on a hybrid basis in York, United Kingdom.

Nice to have

• Experience with JavaScript, C#, plugins, APIs, Azure DevOps, and ALM practices.
• Experience with Dynamics 365 Contact Centre, Omnichannel for Customer Service, or Customer Service workspace.
• Knowledge of telephony, case routing, queues, SLAs, knowledge management, or customer service automation.
• Experience with Copilot Studio, AI-enabled service processes, third-party integrations, Azure Functions, Logic Apps, Service Bus, or Power Pages.
• Relevant Microsoft certifications such as PL-200, PL-400, MB-230, or MB-210, or equivalent practical experience.

Culture & Benefits

• Join a platform team supporting important customer and sales processes.
• Work in a pragmatic, delivery-focused environment with emphasis on quality and maintainability.
• Develop deeper expertise in Dynamics 365 and the Microsoft Power Platform.
• Contribute to a unique company culture alongside experienced colleagues.