L3 Engineer (Networking, Microsoft 365 & Azure)

Location: Remote from Sri Lanka

Compensation: Paid in Australian Dollars

Company

hirify.global provides IT infrastructure, cloud, managed services, and technical support solutions for an Australian technology solutions and managed services provider.

What you will do

• Act as the final technical escalation point for complex L3 incidents and infrastructure issues.
• Diagnose and resolve issues across networking, Microsoft 365, Azure, Windows infrastructure, and security.
• Design, configure, and implement network solutions across customer environments.
• Investigate root causes and implement permanent improvements to infrastructure reliability, performance, and security.
• Guide L1/L2 engineers and collaborate with customers, stakeholders, and third-party vendors.
• Maintain technical documentation and follow ITIL and IT service management processes.

Requirements

• 7+ years of relevant IT infrastructure or technical support experience with demonstrated L3 capability.
• Strong hands-on experience with networking, firewalls, VLANs, switches, routers, and network security.
• Experience with Microsoft 365, Microsoft Azure, Microsoft Intune, Windows Server, and cloud infrastructure.
• Ability to independently resolve complex incidents, perform root cause analysis, and make sound technical decisions.
• Understanding of ITIL principles and IT service management practices.
• Strong communication, documentation, analytical, customer-facing, and mentoring skills.

Nice to have

• Experience in an MSP or multi-customer environment.
• Experience with Halo PSA, NinjaOne RMM, Aruba, Fortinet, or DrayTek technologies.
• Microsoft, networking, or security certifications.

Culture & Benefits

• Remote work with flexibility to work from home or an office.
• Medical insurance from day one for the employee and eligible family members.
• OPD, home office setup, internet, gym, and wellness allowances.
• Mental health and counseling support.
• Reimbursement for industry certifications, team events, and rewards and recognition.
• Open-door culture with opportunities to share ideas and feedback.