Senior Designated Support Engineer (Apache Spark)

Location: Japan

Company

Databricks develops a unified Data and AI Platform used by organizations worldwide to build and scale data, analytics, and AI applications.

What you will do

• Provide high-touch technical support and tailored solutions for strategic Digital Native Business customers.
• Perform advanced troubleshooting and root cause analysis across Spark, SQL, Delta, Streaming, and Databricks runtime features.
• Build rapid proofs of concept and test, deploy, and monitor solutions developed by Databricks Engineering.
• Develop monitoring requirements, playbooks, and knowledge-base content for Spark, ML, and AI workflows.
• Train customer engineering and business teams on performance tuning, debugging, and Databricks best practices.
• Collaborate with Field Engineering, Sales, Product, R&D, and NOC teams during customer engagements and technical presentations.

Requirements

• 8+ years of experience designing, building, and troubleshooting distributed computing applications.
• 4+ years delivering production-scale Spark, ML, or AI solutions using Python, Java, or Scala.
• Hands-on experience with data lakes, SQL databases, cloud data warehousing, and ETL tools such as Snowflake, Redshift, or BigQuery.
• Deep knowledge of Spark internals, Delta or Iceberg, JVM optimization, memory management, and AI ecosystems.
• Experience with AWS, Azure, or GCP, plus CI/CD pipelines, monitoring, and alerting systems.
• Fluent Japanese and business-level English are required.

Nice to have

• 3–5 years of experience in customer-facing roles such as Technical Account Manager or Solutions Architect.
• Experience working with senior leadership and cross-functional teams to mitigate production risks and drive customer success.

Culture & Benefits

• Work with a global data and AI company serving thousands of organizations.
• Collaborate with Field, Engineering, Product, R&D, and NOC teams.
• Comprehensive benefits and region-specific employee perks are provided.
• Inclusive workplace committed to equal employment opportunity.