Technical Support Engineer II (AI)

Location: Livingston, New Jersey or New York, New York, United States

Salary: $99,000–$145,000 per year

Company

Weights & Biases, part of CoreWeave, provides tools and infrastructure for developing, training, deploying, and monitoring AI and machine learning systems.

What you will do

• Respond to technical support requests through email, live chat, and community forums.
• Triage bugs and feature requests according to customer type and issue severity.
• Track responses and maintain customer contact SLAs and fast response times.
• Collaborate with engineering and product teams to troubleshoot issues and provide product feedback.
• Identify recurring user issues and improve internal and external documentation.
• Participate in a 24/7 on-call rotation, including weekends.

Requirements

• U.S. export-control eligibility is required: U.S. person status, eligibility without export authorization, or reasonable likelihood of obtaining authorization.
• At least two years of programming experience through engineering work, a computer science degree, or personal projects.
• Python proficiency and experience with machine learning frameworks or tools such as Keras, TensorFlow, PyTorch, Jupyter notebooks, Colab, or matplotlib.
• Interest in machine learning and enthusiasm for supporting technical users.
• Strong organization, autonomy, proactive problem-solving, and clear, thoughtful written communication.

Nice to have

• Previous machine learning experience.
• Technical customer service experience in a SaaS environment.
• Experience with frontend frameworks, Docker, AWS, GCP, Azure, Kubernetes, or other cloud infrastructure.

Culture & Benefits

• Fast-moving, entrepreneurial environment with opportunities for independent thinking and professional growth.
• Medical, dental, and vision insurance fully paid by CoreWeave.
• Life and disability insurance, flexible spending and health savings accounts, and tuition reimbursement.
• 401(k) with employer match, employee stock purchase program, flexible PTO, and paid parental leave.
• Mental wellness, family-forming, childcare, and catered office lunch benefits.