Developer Support Specialist

Location: Australia

Company

hirify.global is a creative entertainment company based in Sydney, producing IP-driven products across animation, consumer products, publishing, games, and licensing.

What you will do

• Triage, resolve, and document support tickets across pipeline tools and systems.
• Create and manage software licenses and handle logging and access issues.
• Escalate complex issues with clear reproduction steps and relevant context.
• Analyze ticket trends and propose permanent fixes for recurring problems.
• QA new and updated development tools before release.
• Maintain clear, consistent end-user documentation and communicate patiently with artists and staff.

Requirements

• Strong customer service mindset with patience and professionalism when supporting non-technical users.
• Experience in technical support, developer support, or a similar user-facing role.
• Scripting or development ability, with Python preferred, to diagnose and fix straightforward issues independently.
• Strong written communication and documentation skills.
• Ability to prioritize a busy support queue and identify when escalation is needed.

Nice to have

• Familiarity with Maya, Unreal Engine, ShotGrid, Toon Boom Harmony, or similar animation and games studio tools.
• Experience with ticketing systems and support workflows.
• QA or testing experience.
• Experience identifying trends in support data and reporting on them.

Culture & Benefits

• Visible impact across the studio.
• Varied work spanning support, QA, documentation, and investigative problem-solving.
• Opportunity to grow with a scaling tech team.
• Close-knit team focused on creating entertainment products.