Application Specialist (Clinical Diagnostics)

Location: Australia

Company

hirify.global develops healthcare technology and smart workflows that connect people, systems, and data to improve clinical care, operational efficiency, and patient outcomes.

What you will do

• Lead the resolution of complex application issues and customer escalations.
• Manage critical incidents and conduct root cause analysis.
• Provide advanced troubleshooting and application expertise to customer stakeholders.
• Collaborate with Product and Development teams to improve solutions, service delivery, and operational performance.
• Build trusted customer relationships and contribute to continuous improvement across the Clinical Diagnostics portfolio.
• Mentor and support Application Specialists across the team.

Requirements

• Significant experience in application support, technical support, healthcare technology, or a similar customer-facing technical role.
• Laboratory experience in clinical diagnostics, pathology, healthcare, or life sciences.
• Strong understanding of laboratory workflows and diagnostic testing processes.
• Experience managing complex customer issues, escalations, and major incidents.
• Strong troubleshooting, analytical, problem-solving, communication, and stakeholder management skills.
• Experience supporting LIMS, LIS, EMR, or other healthcare applications; familiarity with Jira, Confluence, or ITIL-based service environments.

Culture & Benefits

• Flexible work options.
• Learning and development opportunities.
• Supportive and collaborative team culture.
• Career development and growth opportunities.
• Opportunity to work with customers, Product, and Development teams to influence outcomes and improve healthcare technology.