Junior Implementation Specialist (Fintech)

Location: Sydney, Australia; on-site

Company

hirify.global provides products that help merchants set up, use, and optimize their business accounts and payment services.

What you will do

• Manage high-value merchant deals through implementation to active transacting status.
• Deliver onboarding, product training, and education to support merchant go-live timelines.
• Conduct on-site and virtual consultations covering account setup, team training, and product optimization.
• Identify implementation blockers, communicate with merchants, and improve the implementation process.
• Configure merchant accounts and maintain HubSpot records, including preferences, product requests, and integrations.
• Share merchant feedback and maintain relationships with Sales, Marketing, Product, Engineering, and Customer Experience teams.

Requirements

• At least 1 year of experience in a customer-facing role, such as technical or customer support.
• Strong time-management, communication, rapport-building, and problem-solving skills.
• Ability to learn quickly and work effectively with customers in person and online.
• Technical mindset with excellent written and verbal communication skills.
• Valid driver's license and preferably a personal car.
• Bachelor's degree or relevant experience in a related field.

Culture & Benefits

• Work in a customer-facing role combining on-site, phone, and video engagement.
• Collaborate across Sales, Marketing, Product, Engineering, and Customer Experience.
• Work in an environment that values diverse perspectives and experiences.