Senior Support Analyst (Strata) - Part time 4 days per week

Location: Sydney, Australia office

Company

Real estate software company providing Strata Master and other PropTech solutions for property and strata communities.

What you will do

• Provide frontline telephone and email support for Strata Master users.
• Manage multiple customer cases in Salesforce CRM, maintaining clear documentation and timely updates.
• Troubleshoot functional, accounting, and technical issues using structured problem-solving and internal knowledge resources.
• Assist with Strata Master setup and configuration across office PCs and applicable server environments.
• Prepare reproduction steps, diagnostics, and impact summaries for Technical Escalation teams.
• Contribute to product testing and support strata workflows covering reporting, invoicing, arrears, meetings, maintenance, and accounting.

Requirements

• 1+ years of experience in an accounting environment.
• Strong understanding of accounting fundamentals, including reconciliation concepts, reporting logic, and transactional troubleshooting.
• Ability to troubleshoot software issues logically, document steps, and manage multiple priorities.
• Exceptional written and verbal English communication.
• Ability to work with mid to high independence and own cases through resolution.

Nice to have

• Experience supporting business software in a customer-facing SaaS or installed-application environment.
• Exposure to strata or property environments and trust-style accounting workflows.

Culture & Benefits

• Part-time schedule of four days per week.
• Flexible working arrangements.
• Uncapped commission structure.
• Six Flexi AnyDay benefits allowing 2.5 hours off a workday.
• Three additional annual-leave days for qualifying employees.
• Inclusive workplace focused on belonging, diversity, equity, and inclusion.