Product Solutions Specialist (B2B SaaS)

Location: Remote, based in Germany; willingness to travel approximately 10–15% for customer workshops, requirements engineering, training, and related activities, plus two annual one-week team events.

Company

hirify.global is presenting this opportunity on behalf of a partner company developing technology for a more sustainable aviation industry.

What you will do

• Act as the primary product contact throughout customer onboarding, implementation, customization, rollout, and adoption.
• Lead discovery workshops to understand customer processes, operational challenges, objectives, and technical environments.
• Gather, analyze, validate, and document business and technical requirements into user stories, functional specifications, and acceptance criteria.
• Identify scalable solutions using existing product capabilities before recommending customization or custom development.
• Own the functional delivery of customization projects, coordinating with Engineering through development, testing, deployment, and customer sign-off.
• Support user acceptance testing, training, adoption monitoring, and stakeholder communication while managing scope and expectations.

Requirements

• 5+ years of experience in Product Specialist, Business Analyst, Solutions, Implementation, or similar roles within a B2B SaaS environment.
• Strong understanding of SaaS products, customer implementation methodologies, software delivery processes, APIs, integrations, and data models.
• Experience gathering, analyzing, documenting, and translating business requirements into structured technical or functional specifications.
• Strong customer-facing, presentation, stakeholder-management, analytical, and problem-solving skills.
• Ability to manage multiple implementation and customization workstreams and collaborate effectively with Product and Engineering teams.
• Excellent written and verbal English at C1 level or above; based in Germany and able to travel approximately 10–15%.

Nice to have

• Experience with enterprise software implementations.
• Familiarity with Agile product development methodologies.
• Experience creating product documentation, training materials, or user guides.
• Experience conducting market or competitor research.
• Experience in aviation, airline operations, airline catering, supply chain, or logistics.

Culture & Benefits

• Fully remote working environment with an international, diverse team.
• Health insurance and competitive compensation.
• Continuous learning and professional development opportunities.
• Collaborative and inclusive culture focused on creativity, ownership, and new ideas.
• Work on complex B2B SaaS implementations supporting a more sustainable, zero-waste future for aviation.
• Two annual one-week team events.

Hiring process

• hirify.global uses an AI-powered matching process to review applications against the role’s core requirements.
• The shortlist is shared with the hiring company, which manages interviews, assessments, and final next steps.