Customer Success Manager, Enterprise - Unity (Legal Tech)

Location: Remote - USA

Company

hirify.global develops an AI-centric legal technology platform that helps legal departments work faster, smarter, and more strategically.

What you will do

• Own success strategies for a portfolio of high-value enterprise accounts, driving satisfaction, retention, renewals, and expansion.
• Mhirify.globalor customer health, identify risks, design mitigation strategies, and proactively drive engagement.
• Build trusted relationships with legal, legal operations, finance, IT, and other customer stakeholders.
• Drive platform adoption through scalable programs, stakeholder training, and best-practice guidance.
• Advise customers on industry trends, optimization opportunities, and ways to maximize value from hirify.global.
• Collaborate cross-functionally, improve operating practices, onboard new hires, and support candidate interviews.

Requirements

• 5+ years of professional experience in Customer Success, Account Management, or Implementation.
• Background in consulting or software; legal software experience is advantageous.
• Strong understanding of SaaS business models and metrics.
• Experience working in a small Customer Success organization or startup environment.
• Experience managing multiple stakeholders across Legal Operations, Legal, Finance, and IT.
• Senior-level accountability and a strong standard for technical excellence.

Nice to have

• Bachelor's degree.
• Legal software experience.

Culture & Benefits

• Three medical plan options with dental and vision coverage; HDHP participants receive an employer HSA contribution.
• 401(k) plan with employer matching on employee contributions.
• Flexible paid time off, seven sick days, and nine paid company holidays annually.
• Paid leave for parents and caregivers, plus surrogacy and adoption reimbursement.
• Employer-paid life and disability insurance, healthcare and dependent-care FSAs, and optional supplemental coverage.
• One paid volunteer day each year.