Payroll Tax Operations and Services Lead (Payroll Tax)

Location: Remote - United States

Salary: $34.50–$62.00 per hour, depending on work location; eligible for cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform serving customers through products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Serve as the primary technical expert for TP1, TP2, and TP3 staff, resolving complex questions and teaching effective resolution paths.
• Author, technically review, and formally approve Standard Operating Procedures and Knowledge Base articles.
• Conduct quarterly coaching sessions and support team huddles, quality assurance sessions, performance updates, and daily stand-ups.
• Oversee work-in-progress, backlogs, aging reports, and staffing recommendations.
• Resolve severe state and federal payroll tax notices, including IRS discrepancies, state audits, and cross-jurisdictional penalties.
• Approve complex amended federal and state returns, identify compliance risks, and provide data-driven recommendations to leadership.

Requirements

• 4+ years of payroll tax experience focused on complex defect resolution, notice response, and multi-state amendments.
• Formal lead, senior specialist, or subject matter expert experience with coaching, mentoring, or training junior staff.
• Expert knowledge of tax payment and filing regulations across all US jurisdictions, including local municipal systems and state PFML and SDI programs.
• Advanced writing skills for creating, reviewing, and approving SOPs and technical tax documentation.
• 5+ years independently handling sensitive customer and internal escalations, plus 4+ years in contact center, customer service, or back-office operations.
• Ability to use and test AI tools for daily work and workflow improvement.

Nice to have

• Certified Payroll Professional designation, or willingness to obtain it within 18 months; Enrolled Agent designation is an advantage.
• Experience with Lean management practices, Daily Huddles, Gemba Walks, and Daily Management boards.
• History of exceeding standard metrics while maintaining a quality accuracy rate of at least 95%.

Culture & Benefits

• Pay-for-performance compensation approach.
• Eligibility for cash bonuses, equity rewards, and benefits under applicable company plans.
• Focus on compliance integrity, operational improvement, coaching, and cross-functional collaboration.