Senior Concierge Corporate Travel Associate

Location: Mexico City, Mexico; hybrid role with possible travel for onsite event coordination

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Coordinate global flights, hotels, ground transportation, and high-touch travel itineraries.
• Gather traveler preferences and recommend tailored dining, experiences, and activities.
• Provide professional customer service, detailed itineraries, and real-time travel support.
• Manage rebookings, cancellations, disruptions, and travel emergencies.
• Coordinate with clients, vendors, and internal stakeholders while maintaining vendor databases and tracking expenses.
• Ensure bookings comply with budgets, company policies, and pharmaceutical travel regulations.

Requirements

• At least 5 years of experience in corporate travel management or concierge services.
• Advanced English proficiency required.
• Strong proficiency with GDS platforms, including Sabre, Amadeus, and Travelport/Galileo.
• Excellent organizational, communication, IT, and time-management skills.
• Ability to handle travel-related issues and emergencies efficiently and work independently.
• Flexibility to work in a hybrid arrangement, travel for onsite events, and adjust working hours to event schedules.

Nice to have

• Portuguese proficiency.
• Experience with meetings and events, with cross-training available.
• Knowledge of pharmaceutical travel compliance.
• Familiarity with Concur or other travel booking tools.
• Background in concierge or VIP services.

Culture & Benefits

• Work with a global concierge travel team supporting employees and clients worldwide.
• Hybrid work arrangement with flexibility for travel event coordination.
• Opportunities for cross-training in meetings and events.
• Working hours may adapt to event schedules.