Senior Manager, Process Improvement - DSD

Location: Remote, Pennsylvania, United States; regular travel to stores, field meetings, vendor locations, and other business sites is required.

Company

hirify.global is a large retail organization with more than 27,000 associates, focused on delivering low-priced merchandise through a high-energy store experience.

What you will do

• Create and maintain store-level SOPs and training materials for DSD receiving, vendor management, and scanning compliance.
• Partner with District Managers and Regional Directors to support store execution, collect field feedback, and resolve escalations through process and training improvements.
• Conduct store visits and use data tools to validate vendor service compliance and store readiness for DSD scanning protocols.
• Analyze store-level scanning data, identify systemic issues and manual overrides, and recommend corrective actions.
• Validate vendor field performance and report discrepancies between vendor activity and store experience to the DSD Director.
• Represent store needs during system design and process changes to prevent unnecessary labor or operational complexity.

Requirements

• Bachelor’s degree in business, retail operations, supply chain, industrial engineering, or a related field; equivalent experience may be considered.
• 5–7 years of progressive experience in retail operations, direct-store-delivery, vendor management, process improvement, or related enterprise operations.
• Experience leading complex, multi-site initiatives that improve store execution, vendor performance, scanning compliance, productivity, service levels, or cost.
• Strong understanding of DSD receiving, vendor service expectations, store operations, scanning and compliance processes, and field execution.
• Experience partnering with senior leaders, field management, IT, Supply Chain, Merchandising, and external vendors.
• Advanced analytical skills, including KPI development, trend analysis, root-cause investigation, process-gap assessment, and actionable recommendations.

Nice to have

• Experience with Microsoft Office, business intelligence and reporting tools, operational systems, and AI-enabled productivity tools.

Culture & Benefits

• Health coverage and financial and personal wellness support.
• Equal opportunity employment and reasonable accommodations for individuals with disabilities.
• Work in a distributed retail and field organization with regular interaction across stores, vendors, and business functions.