Customer Success Onboarding Specialist

Location: Remote within the United States. Scheduled hours are Monday-Friday, 11am-8pm PST.

Compensation: $20.31-$28.21 per hour, including base pay and bonus.

Company

hirify.global provides software for home service professionals, including scheduling, dispatching, payments, and business management tools.

What you will do

• Own the onboarding relationship for new customers, including account activation, transition, adoption, and product utilization.
• Serve as the primary point of contact during the early customer lifecycle and reinforce the value of the platform.
• Communicate customer information, trends, and feedback across Sales, Marketing, Engineering, and Technical Support.
• Partner with Account Managers to mitigate risk, support retention, and drive long-term customer growth.
• Identify expansion opportunities, analyze qualitative and quantitative feedback, and improve the customer experience.
• Troubleshoot technical issues, maintain product knowledge, and develop processes that improve support delivery.

Requirements

• 1-3+ years of full-time experience in customer success, implementation, or sales.
• Bachelor’s degree or equivalent experience in a related field.
• Demonstrated success building relationships with new customers and exceeding success metrics.
• Strong problem-solving, communication, time-management, organizational, and attention-to-detail skills.
• Ability to work Monday-Friday, 11am-8pm PST while based in the United States.

Nice to have

• Experience using AI tools to improve work quality and efficiency.
• Curiosity, adaptability, and the ability to learn new systems and environments quickly.

Culture & Benefits

• Medical, dental, vision, life, disability, and 401(k) benefits.
• Paid holidays, flexible paid time off, and paid parental leave.
• Monthly technology reimbursement and an employee assistance program.
• Inclusive, innovation-focused environment with opportunities for professional growth.