Customer Success Onboarding Specialist

TL;DR

Customer Success Onboarding Specialist: Responsible for onboarding and ensuring the long-term success of enterprise customers’ accounts with an accent on relationship building and product utilization. Focus on improving customer experience through effective communication and problem-solving.

Location: Remote (US)

Company

hirify.global helps home service professionals streamline their business operations.

What you will do

• Own customer relationships during initial onboarding phase for new key accounts.
• Handle long-term support requests for training and coaching for all key accounts.
• Effectively communicate client information, trends, and feedback across teams.
• Identify opportunities for expansion and recommend areas for improvement.
• Organize details, timelines, and actions to drive efficiency.
• Troubleshoot technical issues and provide solutions.

Requirements

• 1-3+ years experience in customer success, implementation, or sales.
• Bachelor's degree or equivalent experience in a related field.
• Proven success in developing relationships with new customers.
• Applicants must be currently authorized to work in the United States on a full-time basis.