Bilingual Spanish Universal Banker (Retail Banking)

Location: Golden Mile Branch, Frederick, Maryland, United States; onsite, face-to-face branch work

Salary: $21.68–$36.13 hourly USD

Company

M&T Bank provides Consumer and Business Banking services through its branch network.

What you will do

• Support branch customers through sales, service, digital engagement, transactions, account servicing, and loan-related needs.
• Hold scheduled and walk-in appointments to identify customer needs and recommend appropriate Consumer and Business Banking solutions.
• Manage lobby interactions, greet customers, resolve complaints, and provide customer-focused guidance.
• Promote digital banking capabilities and refer customers to appropriate banking partners for specialized product needs.
• Support AML, BSA, KYC, fraud escalation, overdraft review, operational controls, and audit-related activities.
• Document customer interactions and appointments accurately while meeting branch service and compliance standards.

Requirements

• High school diploma or GED and at least one year of retail sales, call center, customer service, or telesales experience.
• Fluent verbal and written communication in English and Spanish is required; proficiency will be assessed.
• Strong communication, interpersonal, organization, time management, prioritization, and problem-solving skills.
• Ability to support consumer and small-business customers and handle difficult conversations.
• Ability to work under critical time constraints in a team environment and use internet-level technology.
• Ability to work in an open, face-to-face branch environment, stand for long periods, and lift 5–30 pounds.

Nice to have

• Proven referral or sales ability.

Culture & Benefits

• Customer-centric environment focused on empathy, flexibility, adaptability, digital fluency, and critical thinking.
• Opportunity to support both Consumer and Business Banking customers in multiple branch capacities.
• Pay is informed by the employee’s knowledge, skills, and experience within the stated hourly range.