Fraud Operations Manager (Fintech)

Location: Remote; US-oriented role

Salary: $150,000–$180,000 base salary per year, plus equity and benefits

Company

Polymarket is a peer-to-peer prediction market platform where users trade on outcomes across politics, economics, sports, culture, and current affairs.

What you will do

• Build and manage end-to-end fraud operations workflows covering case routing, prioritization, investigations, documentation, escalation, and closure.
• Manage, coach, and develop Fraud Analysts through workload allocation, quality reviews, performance management, and training.
• Establish SLAs, queue health metrics, case aging targets, productivity standards, and QA/QC processes.
• Oversee BPO and outsourced operations partners, including onboarding, training, quality monitoring, performance management, and capacity planning.
• Partner with Product and Engineering to remove manual bottlenecks and introduce AI and automation for enrichment, triage, evidence gathering, documentation, and routing.
• Report on fraud volumes, backlogs, SLAs, dispositions, losses, customer impact, and BPO performance while supporting regulatory, audit, and internal reviews.

Requirements

• 7+ years of hands-on experience in fraud, financial crimes, payments, risk, or trust and safety.
• 3+ years of direct people management experience, including fraud investigators or analysts.
• Experience building fraud operations workflows, investigation processes, SOPs, and escalation frameworks from the ground up.
• Deep knowledge of account takeover, identity theft, payment fraud, first-party fraud, scams, and platform abuse.
• Experience managing high-volume operational queues with metrics, SLAs, and QA/QC processes.
• Experience managing BPO or outsourced operations teams and working in fast-moving environments where processes are still being built.

Nice to have

• Experience deploying AI, machine learning, or automation tools in fraud or risk operations.
• Familiarity with KYC, AML, sanctions, regulated financial services, brokerage, derivatives, or payments.
• Experience implementing or improving case management, fraud detection, or investigation tooling.

Culture & Benefits

• Remote work environment.
• Competitive salary and equity.
• Unlimited PTO.
• Full health, vision, and dental coverage.
• 401(k) match.
• New MacBook Pro, display, and accessories for the hardware setup.