General Manager (Self Storage)

Location: Full-time, in-store position at 5099 Division Ave S, Grand Rapids, MI 49548, USA. Availability is required Monday through Saturday with a flexible schedule.

Salary: $17.53–$21.47 per hour, plus eligibility for an uncapped monthly performance-based bonus.

Company

hirify.global operates more than 200 self-storage locations across 32 states and is part of The Inland Real Estate Group of Companies.

What you will do

• Oversee daily store operations, including opening, closing, facility security, compliance, and safety standards.
• Drive rental, protection-plan, and merchandise sales while delivering personalized customer service.
• Resolve customer escalations, process payments, balance receipts, and complete bank deposits.
• Coach, train, and mentor the Assistant General Manager and support performance against KPIs.
• Manage product ordering, receiving, stocking, pricing, and display.
• Coordinate the storage auction process with vendors and the Regional Director, including notices, collections, payouts, and unit preparation.

Requirements

• High school diploma or equivalent.
• Strong customer service, communication, organization, and multitasking skills.
• Ability to work independently and follow through on assignments.
• Valid driver's license, insurance, and reliable transportation for travel to vendors or other worksites.
• Basic to moderate knowledge of Microsoft Word, Excel, and Outlook.
• Ability to lift 30+ lbs., perform daily property walkthroughs, open and close storage doors, and work indoors and outdoors in adverse conditions.

Culture & Benefits

• Career growth and internal promotion opportunities.
• Schedule operates outside traditional retail hours, with no late nights or very early mornings.
• Medical, dental, and vision insurance for eligible full-time employees.
• 401(k) plan with company match, paid holidays, vacation, sick time, and floating holidays.
• Tuition reimbursement, paid parental leave, company-paid life insurance, and short- and long-term disability coverage.
• Pre-employment background checks and drug screening are required.