Health Information Retrieval Operations Manager (AI)

Location: Fully remote within the 50 U.S. states; preference for residence in the Greater Boston Area. Standard working hours are in Eastern Time, and semi-annual travel to a Devoted office may be required for on-site work.

Salary: $73,000–$125,000 annually

Company

hirify.global operates an integrated healthcare platform combining data, AI, clinical care, and member services to improve the health and well-being of older Americans.

What you will do

• Oversee and coordinate medical chart retrieval across multiple methods and initiatives.
• Manage performance metrics and dashboards, including AI-native monitoring of program-wide KPIs and operational reporting to leadership.
• Support EHR access, provider-record requests, and provider attestation processes.
• Identify and resolve discrepancies in medical record retrieval efforts.
• Collaborate with Clinical Data Acquisition, Network, External Audit Program, and other internal teams to facilitate data exchange and improve processes.
• Standardize and document operational procedures across retrieval and audit activities.

Requirements

• Experience in healthcare operations management, medical record retrieval, and audit preparation.
• Strong analytical skills and the ability to interpret regulatory requirements and audit standards.
• Experience managing performance metrics and dashboards, evaluating automation opportunities, and driving process improvements.
• Project management experience with multiple priorities and deadlines.
• Proficiency with EHR systems, healthcare data platforms, spreadsheets, and preferably database query tools.
• Must be located within the 50 U.S. states and able to work standard Eastern Time hours.

Nice to have

• Bachelor’s degree in Healthcare Administration, Business, or a related field; a master’s degree is preferred.
• Familiarity with CMS regulations, Medicare Advantage, and RADV audit processes.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for most roles and a 401(k) program.
• Values centered on collaboration, diversity, respect, and improving healthcare experiences.