Certification Coordinator

Location: Menlo Park, California, United States

Salary: $101K–$132.3K per year

Company

Snowflake provides the Data Cloud and develops data platform solutions for the agentic enterprise.

What you will do

• Manage external certification vendors and partners, including service-level alignment and operational integration.
• Identify bottlenecks and automate candidate management and exam operations workflows.
• Create candidate-facing web content, blogs, email campaigns, and certification marketing assets.
• Manage Salesforce support cases, escalations, vouchers, continuing education, accommodations, and exam security workflows.
• Recruit, onboard, train, and coordinate SnowPro subject matter experts involved in exam development.
• Support exam forms, study guide content, publishing, localization, and end-to-end certification projects.

Requirements

• Experience managing external vendors and collaborating with technical or operations partners.
• Demonstrated ability to optimize workflows and implement automation.
• Experience writing candidate communications, updating web pages, writing blogs, and creating email campaigns.
• 4+ years of experience in certification operations, program management, or technical education support, plus 2+ years in IT, technical training, or technical writing.
• Bachelor’s degree or equivalent practical experience in Business, Education, Communications, Computer Science, or a related field.
• Strong written and verbal communication skills, autonomy, adaptability, and experience with remote and asynchronous workflows.

Nice to have

• SnowPro Core or Advanced Certification.
• Experience integrating or automating third-party tools through APIs, workflow builders, or custom scripts.
• Experience with Pearson VUE or other test delivery providers.
• Familiarity with web content management systems, email marketing platforms, Certification Management Systems, and QTI standards.
• Experience managing Salesforce cases, automation rules, and workflows.

Culture & Benefits

• Fast-paced environment focused on experimentation, innovation, and challenging conventional approaches.
• High-ownership role with responsibility for quality and on-time delivery.
• Collaboration with technical experts, external vendors, certification partners, and candidates worldwide.