Certification Coordinator (Snowflake)

Location: Menlo Park, California, United States

Salary: $101K–$132.3K annually

Company

Snowflake provides the Snowflake Data Cloud and develops global revenue enablement and certification programs for technical professionals.

What you will do

• Manage external certification vendors and partners, including service-level agreements, operational alignment, and integration with Snowflake systems.
• Identify operational bottlenecks, streamline workflows, and implement automation across candidate management and exam operations.
• Create and update candidate-facing web pages, blogs, email campaigns, and other certification marketing communications.
• Manage global certification support cases in Salesforce, escalations, voucher distribution, continuing education, accommodations, and exam security workflows.
• Lead recruitment, onboarding, engagement, and communications for SnowPro Subject Matter Experts; train SMEs on exam development practices and Snowflake style guidelines.
• Support exam development systems, exam forms, study guide content, publishing, localization, and medium-to-large-scale certification projects.

Requirements

• Proven experience managing external vendor relationships and collaborating with technical or operations partners.
• Demonstrated ability to identify workflow inefficiencies and implement automated or optimized solutions.
• Strong experience drafting candidate communications, managing web page updates, writing blogs, and building marketing email campaigns.
• Proactive ownership of projects from end to end, including real-time decision-making with limited oversight or imperfect data.
• Ability to work in a high-velocity environment, adapt to platform releases, and navigate ambiguity.
• 4+ years of experience in certification operations, program management, or technical education support, plus 2+ years in IT, technical training, or technical writing.
• Bachelor’s degree or equivalent practical experience in Business, Education, Communications, Computer Science, or a related field.
• Exceptional written and verbal communication skills, including experience with remote and asynchronous workflows.

Nice to have

• SnowPro Core or Advanced Certification.
• Experience integrating, automating, or managing third-party tools through APIs, workflow builders, or custom scripts.
• Hands-on experience managing vendor operations with Pearson VUE or another major test delivery provider.
• Familiarity with web content management systems, email marketing platforms, Certification Management Systems, and QTI standards.
• Experience managing cases, automation rules, and workflows in Salesforce.

Culture & Benefits

• Fast-paced environment focused on experimentation, innovation, and challenging conventional approaches.
• High-ownership work with autonomy and accountability for quality and on-time delivery.
• Collaboration with external vendors, internal technical experts, SMEs, and global certification candidates.
• Work supporting a global SnowPro Certification program and technical enablement on the Snowflake Data Cloud.