Customer Care Specialist- Seasonal

Location: Prairie Du Sac, Wisconsin, USA

Company

hirify.global provides recycling, waste, hazardous waste, environmental, and field services across North America.

What you will do

• Resolve complex and escalated customer service concerns under the guidance of the Customer Care Supervisor.
• Respond to customer concerns through inbound and outbound calls and email with professionalism and empathy.
• Record customer interactions and service information in Salesforce, RISE, knowledge management, mapping, billing, and route-scheduling systems.
• Collaborate with Business Unit and Customer Resource Center personnel to develop effective solutions.
• Perform root cause analysis, review calls, analyze reporting data, and report customer-service trends.
• Develop and refine action plans that improve escalation processes and customer experience.

Requirements

• High school diploma or G.E.D.
• At least two years of experience in a call center or customer service environment with substantial direct customer contact.
• Experience handling escalated customer service issues.
• Experience responding to inbound inquiries, upselling, and closing new business opportunities.
• Understanding of company products, services, sales, and procedures.
• Strong problem-solving and interpersonal skills.

Culture & Benefits

• Full-time employment with medical, dental, and vision coverage options.
• Health care and dependent care spending accounts, disability coverage, life insurance, and an Employee and Family Assistance Program.
• Retirement plan with company matching and an Employee Stock Purchase Plan.
• Paid time off and employee discount programs.
• Work in an environmentally focused organization committed to safety, customer service, and sustainability.