Support Technician I - Temporary Contract

Location: Remote in the United States; working hours are 7:00 AM–3:30 PM EDT, with occasional on-call weekend work.

Salary: $22.30–$32.69 per hour, starting at $24.50 per hour.

Company

Develops real-time item-level visibility, label management, traceability, and SaaS solutions for complex supply chains.

What you will do

• Act as the first point of contact for customers by email, chat, and phone.
• Identify, troubleshoot, and resolve issues involving enterprise software, SaaS solutions, printer drivers, and third-party applications.
• Escalate complex issues to higher support tiers and research software capability questions.
• Document support tickets and contribute to the Knowledge Base and product documentation.
• Suggest product improvements and complete special tasks such as report writing and programming-related projects.
• Collaborate with Engineering, IT, QA, and Sales to provide a high-quality customer experience.

Requirements

• At least 2 years of technical support experience with strong customer service and troubleshooting skills.
• Strong knowledge of Windows operating systems and the ability to learn new software quickly.
• Strong written and verbal English communication skills.
• Problem-solving, active listening, collaboration, and independent-work skills.
• Computer Science degree, technology certification, or equivalent experience.
• Legal authorization to work in the United States without visa sponsorship is required.

Nice to have

• CompTIA A+ certification.
• Fluency in languages other than English.

Culture & Benefits

• Three-month temporary contract with potential for extension.
• Direct contractor or self-employed status is required.
• Direct contract roles are not eligible for benefits.
• Dynamic, diverse, and collaborative work environment.
• Occasional weekend on-call availability may be required.

Hiring process

• Provide documentation proving US work authorization before the contract starts.
• Complete a background check.