Director, Service Delivery

Location: Cedar Rapids, Iowa; hybrid schedule with in-office work on Tuesdays, Wednesdays, and Thursdays. Occasional travel is required for client meetings, internal collaboration, and service initiatives.

Salary: $116,000–$130,000 annually, plus potential eligibility for an annual bonus.

Company

hirify.global is an international financial services company providing insurance, retirement, investment, and employee benefit solutions.

What you will do

• Develop and execute operational strategies for new business onboarding, client transitions, and service delivery.
• Oversee daily operations and ensure timely, high-quality service delivery.
• Govern offshore and third-party service providers, including performance, quality, and service-level expectations.
• Lead Large Market and Mid Market conversion activities and transition outcomes.
• Manage operational budgets, resources, reporting, training, and performance insights.
• Lead operational teams, drive continuous improvement, manage risks, and resolve complex client, vendor, and conversion issues.

Requirements

• Bachelor’s degree in business or equivalent experience.
• Ten years of retirement plan experience and business operations leadership experience.
• Experience supervising employees and working with external clients in sales, sales support, relationship management, or post-sale support.
• Strong communication, interpersonal, presentation, analytical, problem-solving, and decision-making skills.
• Ability to manage multiple responsibilities under pressure and communicate complex or technical concepts.
• Proficiency with Microsoft Word and Excel.

Culture & Benefits

• Collaborative work environment focused on accountability, inclusion, diversity, and work-life balance.
• Competitive pay and bonus eligibility.
• Pension plan, 401(k) match, employee stock purchase plan, and insurance benefits.
• Paid time off starting at 160 hours annually, ten paid holidays, and paid parental leave for eligible employees.
• Tuition reimbursement, career training and development, wellness coaching, adoption assistance, and employee assistance programs.
• Employee resource groups, inclusion programs, volunteer PTO, matching gifts, recognition, and referral bonus programs.