Clinical Services Training Lead (Medical Devices)

Location: London, United Kingdom; hybrid working within commutable distance of an hirify.global office. Regular travel across multiple European distributor markets is required, approximately 40–50% of the time.

Company

hirify.global is a medical device company developing and manufacturing the Omnipod Insulin Management System for people with diabetes.

What you will do

• Assess training needs and design and deliver clinical, product, and sales training for channel partners.
• Lead onboarding programs for new distributor partners and support ongoing clinical excellence.
• Develop training materials and manage content through the Veeva Medical Review framework.
• Lead training deliverables within new-market project plans across EU distributor markets.
• Evaluate and support Certified Pod Trainers and Customer Service Managers in patient-training skills.
• Conduct field visits, product training, partner events, and educational sessions for healthcare professionals, providers, and patients.

Requirements

• Bachelor’s degree and at least two years of experience training or managing insulin pump patients.
• At least five years of experience in a medical device or pharmaceutical organisation in a clinical, sales, marketing, or training role.
• Fluent English required; a second language is advantageous.
• Diabetes experience is essential.
• Background in nursing or clinical services and Certified Diabetes Educator certification are preferred.
• Strong presentation, communication, commercial, interpersonal, organisational, and business skills; proficiency with Microsoft Excel, Microsoft PowerPoint, and Veeva applications.

Nice to have

• Prior commercial experience and experience working with channel partners.
• Sales or clinical training experience.
• Credibility and professional contacts within the diabetes community.
• Certified Diabetes Educator certification.

Culture & Benefits

• Collaborative work with Sales, Marketing, Customer Care, Regulatory, healthcare professionals, and external distributor partners.
• Hybrid working conditions for employees within commuting distance of an hirify.global office.
• Regular international travel across European markets, including partner events, pump clinics, support groups, and educational sessions.
• Opportunity to support patient acquisition, retention, and clinical outcomes through the Omnipod product portfolio.