Service Delivery Technician II (Data Center)

Location: Sterling, Virginia, United States; onsite work in an operational data center

Company

hirify.global operates data center infrastructure supporting AI, hyperscale, and cloud customers across North America, EMEA, and APAC.

What you will do

• Monitor and manage customer requests through Zendesk, email, and approved escalation channels.
• Provide hands-on support for customer equipment, servers, network devices, power, connectivity, and cabling.
• Perform Level 1 troubleshooting, including inspections, reboots, cable tracing, component swaps, connectivity checks, and diagnostic data collection.
• Install and decommission equipment, cabinets, cages, copper and fiber cabling, cross-connects, and customer-specific connectivity solutions.
• Install, label, route, terminate, test, and certify circuits and cabling; document circuits and audit completed work.
• Support customer onboarding, inventory validation, shipping and receiving, incident response, special projects, and shift handovers.

Requirements

• Three to five years of customer-service experience in technology, telecommunications, or a data center environment, or at least two years of technical experience in a customer-focused organization.
• High school diploma or GED equivalent.
• Working knowledge of fiber-optic and copper cabling, optical measurements, loss, reflectance, distance, and decibel readings.
• Ability to use cabling test equipment such as optical power meters, visual fault locators, copper cable testers, and optical time-domain reflectometers.
• Strong troubleshooting, documentation, communication, customer service, and ticket-management skills.
• Ability to work onsite in a data center, participate in an on-call rotation, work flexible or extended hours during incidents, and lift or move equipment weighing up to 50 pounds.

Nice to have

• Previous experience in a data center, network operations, telecommunications, IT support, structured cabling, or critical-facilities environment.
• Experience with Zendesk or another ticket-management system.
• Associate or bachelor’s degree in information technology, telecommunications, electronics, or a related discipline.
• Relevant industry certifications, military experience, technical-school training, or equivalent professional experience.

Culture & Benefits

• Defined career progression from Associate through Lead Operator and beyond.
• Ongoing investment in professional development.
• Exposure to AI, hyperscale, and cloud infrastructure projects.
• People-first culture grounded in Commitment, Accountability, Respect, and Excellence.
• Employment may require U.S. citizenship for government contract or security clearance reasons.
• Employment is contingent on a background check and pre-employment drug screening.