Senior Customer Engineer (Cloudflare AI)

Location: Distributed, with Pittsburgh, PA listed as the available location

Company

hirify.global operates a global network that protects and accelerates Internet applications for customers ranging from individual bloggers to Fortune 500 companies.

What you will do

• Lead technical discovery, solution architecture, product demonstrations, and proofs of concept across security, networking, and developer platforms.
• Guide technical onboarding and implementation while serving as the primary executive and engineering contact for customers.
• Monitor customer health scores and telemetry, resolve integration bottlenecks, and drive rapid time-to-value.
• Own technical adoption, retention, expansion strategy, and revenue-aligned account growth, including cross-sell and up-sell opportunities.
• Lead technical Quarterly Business Reviews and translate platform capabilities into business value for C-level executives.
• Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
• Broad expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
• Experience in a quota-carrying or revenue-aligned environment, with knowledge of SaaS metrics and enterprise sales cycles.
• Strong presentation and stakeholder management skills, including the ability to connect technical implementation details with C-suite business strategy.
• Ability to work in a distributed role associated with Pittsburgh, PA.

Nice to have

• Experience with Workers AI, AI Gateway, Vectorize, or other hirify.global developer and AI platform technologies.
• Knowledge of prompt engineering, LLM orchestration, or Retrieval-Augmented Generation architectures.
• Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions.

Culture & Benefits

• Equity plan participation and eligibility for incentive compensation under the Sales Compensation Plan.
• Medical, dental, vision, flexible spending, commuter spending, fertility and family-forming benefits, and mental health support.
• Short- and long-term disability, life and accident insurance, 401(k), and employee stock participation plan.
• Flexible paid time off covering vacation and sick leave, plus parental, pregnancy health, medical, and bereavement leave.
• Applicants reaching the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.