2 часа назад
Process Improvement Principal Specialist (Lean/Six Sigma)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Process Improvement Principal Specialist (Lean/Six Sigma): Designing and improving end-to-end commercial lead-to-cash processes across Amadeus Hospitality with an accent on Lean methods, process automation, and measurable operational outcomes. Focus on mapping current and future-state workflows, identifying intelligent tooling opportunities, and establishing KPIs and SLAs that sustain change.
Location: Barcelona, Spain; hybrid working model
Company
powers travel technology and supports global commercial operations across the hospitality sector.
What you will do
- Partner with commercial teams to improve end-to-end lead-to-cash processes across the Customer Lifecycle.
- Apply Lean principles, including value stream mapping, waste reduction, and continuous improvement.
- Facilitate workshops to document current-state processes and co-design future-state solutions.
- Identify opportunities for generative AI, workflow automation, process mining, and intelligent tooling.
- Define and monitor process KPIs and SLAs to support sustainable improvements.
- Collaborate across functions, regions, and seniority levels from problem definition through implementation and measurable outcomes.
Requirements
- Extensive experience in process improvement, business transformation, or operational excellence.
- Practical experience applying Lean methodologies and contributing to or leading multiple improvement initiatives.
- Familiarity with CRM, CPQ, contracting platforms, and service management tools.
- Experience with or willingness to learn process and data tools such as process mining, RPA, Microsoft Power Platform, Power Apps, Power BI, and Dataverse.
- Bachelor’s degree or equivalent practical experience in business, engineering, information systems, or a related field.
- Ability to communicate clearly, build trust-based relationships, and work independently and collaboratively.
Nice to have
- Lean or Six Sigma certification, or equivalent applied experience.
- Exposure to hospitality, travel technology, or commercial operations.
- Familiarity with Prosci ADKAR, Kotter’s 8-Step model, or other change management approaches.
Culture & Benefits
- Competitive remuneration package covering the essential components of a complete rewards offer.
- Hybrid working model.
- On-the-job training, formal learning activities, and ongoing development opportunities.
- Supportive environment focused on employee wellbeing, personal life, and family life.
- Diverse and inclusive community committed to belonging, fair treatment, innovation, and collaboration.
- Work connected to the future of travel and ’s global mission.
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