Senior Product Manager (ServiceNow)

Location: Fort Washington, Pennsylvania, United States

Salary: $165,000–$180,000 annual base compensation

Company

hirify.global operates warehouses and business parks focused on last-mile logistics real estate, using proprietary data, scale, and sustainability initiatives across its portfolio.

What you will do

• Define the ServiceNow ITSM platform strategy, roadmap, governance policies, and product priorities.
• Coordinate new ServiceNow features, workflows, daily operations, monitoring, upgrades, access, and platform administration.
• Collaborate with business and technology stakeholders to align product vision, requirements, releases, and priorities.
• Oversee major product releases, assess risks, and coordinate changes with development teams to ensure high-quality delivery.
• Lead developers, product owners, program managers, implementation partners, and managed service providers while establishing technical standards and scalable architecture principles.
• Build backlogs, define KPIs and OKRs, maintain product documentation, and implement integrations between ServiceNow Integration Hub APIs and Link systems.

Requirements

• Bachelor’s degree in technology, or a bachelor’s degree with relevant IT experience.
• 3–5 years of hands-on experience implementing and operating ServiceNow ITSM, including administration and configuration.
• Strong ITIL knowledge covering Incident, Problem, Change, Knowledge, and Configuration management; ITIL 4.0 certification is preferred.
• At least 3 years of experience integrating ServiceNow with other systems through APIs and Integration Hub.
• Experience with ServiceNow catalog development, portal configuration, workflows, automation, and development tools.
• Experience leading developers and technical product ownership, with knowledge of business analysis and Agile methodologies.

Culture & Benefits

• Health insurance coverage.
• Retirement savings plan.
• Paid holidays and paid time off.
• Work focused on operational efficiency, employee experience, sustainability, and continuous industry improvement.