Product Manager, Conversational Intelligence & Knowledgebase

Location: Copenhagen or Aarhus, Denmark, with 2–3 days per week in the office

Salary: DKK 690,000–720,000 per year

Company

hirify.global provides cloud-based contact centre solutions combining omnichannel contact centre tools, workforce management, and AI-driven analytics.

What you will do

• Own the Conversational Intelligence and Knowledgebase products across discovery, delivery, launch, and iteration.
• Set product direction, goals, success metrics, scope, sequencing, and prioritisation for both product areas.
• Conduct user research, prototyping, experimentation, and testing to validate product decisions.
• Work with Customer Success, Support, Sales, engineering, design, and product teams to turn customer feedback into product strategy.
• Shape a unified platform experience and connect AI-generated answers with trusted knowledge and conversation insight.
• Communicate trade-offs, timelines, and decisions to customers and internal stakeholders.

Requirements

• 3–5 years of software product management experience, ideally in SaaS.
• Proven ownership of the full product lifecycle for live products.
• Experience with continuous discovery, outcome-driven goals, experimentation, and evidence-based prioritisation.
• Ability to analyse data, customer feedback, and market trends and turn them into product decisions.
• Experience managing more than one product or product area simultaneously.
• Actively use AI tools in daily product work.

Nice to have

• Experience with conversational AI, speech analytics, NLP, or related technologies.
• Experience with knowledge management, content, search, authoring workflows, taxonomy, or retrieval-augmented generation.
• Experience consolidating or re-platforming products while supporting existing customers.
• Experience with enterprise customers, contact centre operations, or Generative AI and LLM applications.

Culture & Benefits

• Flexible hybrid working with time split between the office and home.
• Focus on work-life balance, flexible working hours, and collaborative product teams.
• Annual summer and Christmas parties.
• Development opportunities and a supportive company culture.
• Visa sponsorship is not available; candidates must have eligibility to work in Denmark.

Hiring process

• Screening call with Talent Acquisition.
• Interviews with the Product Director, Product Design Director, Tech Lead, and CPO.