Technical Claims Manager

Location: Remote with occasional travel to the Liverpool offices required; United Kingdom

Salary: £60,000–£65,000 per year, depending on experience, plus up to 15% annual performance bonus.

Company

hirify.global is a UK insurance group with over 40 years of specialist insurance experience and more than 1,700 employees across the country.

What you will do

• Act as the principal technical authority for household claims, setting technical policies, standards, guidance, and decision-making frameworks.
• Provide direction and escalation support for complex, high-value, sensitive, unusual, major-loss, vulnerable-customer, complaint, and contentious claims.
• Challenge claim strategy, reserves, scope, causation, coverage, repair recommendations, supplier decisions, and settlements.
• Identify leakage-reduction opportunities and improve indemnity performance while protecting fair customer outcomes.
• Develop technical audit and quality-assurance frameworks, translating findings into measurable improvement actions.
• Lead, coach, and develop desktop loss adjusters, senior claims adjusters, technical specialists, and claims handlers while collaborating with Claims, Underwriting, Pricing, Risk, Compliance, Counter Fraud, Complaints, and Learning and Development.

Requirements

• Significant technical experience in household property claims and complex, high-value, or specialist claims.
• Strong knowledge of policy coverage, causation, validation, repair methods, scoping, reserving, and settlement.
• Experience with technical authority, referrals, escalations, file reviews, audits, quality assurance, leakage reduction, and indemnity performance.
• Ability to coach claims professionals, manage stakeholders, interpret performance information, and convert insight into action.
• Sound understanding of FCA requirements and the fair treatment of customers.
• Applicants must have at least one year remaining on a Graduate or Post-Study Work visa; visa sponsorship is not available.

Nice to have

• Leadership or management experience in a household claims environment, including managing desktop loss adjusters or technical claims specialists.
• Experience with building repair networks, surveyors, restoration specialists, loss adjusters, fraud, recoveries, major losses, or complaints.
• Experience designing technical frameworks, controls, competency standards, claims-system transformation, automation, or digital-claims initiatives.
• CII, building, surveying, loss-adjusting, or claims qualifications, or relevant continuing professional development.

Culture & Benefits

• 35 days of holiday including bank holidays, with additional buy and sell options.
• 24/7 mental health support and free counselling.
• Career fairs, leadership programmes, and ongoing learning opportunities.
• Flexible benefits, including early salary access through the internal platform.
• Hybrid working options, recognition awards, and social events.

Hiring process

• Successful applicants undergo employment checks before starting, including a standard criminal record check and insolvency register check.
• Adjustments are available during the recruitment process and employment.