Motor Fraud Technical Supervisor

Location: Hybrid role based primarily at the Parklands office in Bolton, with attendance at the office at least one day per week. The organisation also has a presence in Birmingham and Liverpool.

Company

Legal and claims solutions provider supporting insurers, businesses, and suppliers across the insurance sector through legal expertise, technology, and claims-handling services.

What you will do

• Supervise Counter Fraud file handlers and maintain accurate technical development records.
• Mentor and coach handlers to strengthen technical knowledge, expertise, and profitable file-handling practices.
• Support pre-audit assessments for external client and internal audits.
• Identify training needs and coordinate feedback with Team Leaders and the Technical Manager.
• Develop new starters toward the required financial authority and manage technical performance improvement plans.
• Escalate opportunities for strategic litigation and complex case referrals while handling a reduced caseload of specialist claims valued over £25,000.

Requirements

• Qualified solicitor or CILEX lawyer with the necessary practice rights.
• Experience handling Defendant motor claims, including Counter Fraud matters.
• Previous experience managing an independent caseload.
• Ability to plan and prioritise workloads, remain calm under pressure, and meet deadlines.
• Excellent listening and verbal communication skills, with the ability to anticipate problems and identify solutions.
• Ability to comply with the SRA Code of Conduct 2016.

Culture & Benefits

• 35-hour working week, Monday to Friday, from 9am to 5pm with a one-hour lunch break.
• 25 days of annual leave, increasing with service, with the option to buy or sell three days.
• Family-cover private medical insurance, healthcare cash plan, online GP, mental health, and wellbeing support.
• Death in Service, Critical Illness Cover, income protection, and pension contributions of 5% employee and 3% employer.
• Incentive plan, employee resource groups, volunteering programme, and access to retail, travel, fitness, and technology schemes after probation.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring stages.